Terms & Conditions

Event terms and conditions

Terms and conditions for events held by HeartSpeak International

Booking tickets


Online booking for HeartSpeak International events is run by a third-party service, Eventbrite (www.eventbrite.co.uk).

To book HeartSpeak International events through Eventbrite users must register with Eventbrite and set-up user account with a unique email and password. All information provided by you or collected by Eventbrite in connection with the Services is governed by Eventbrite’s Privacy Policy, a copy of which is located at www.eventbrite.com/privacypolicy. HeartSpeak International reserves the right to send you emails through Eventbrite relating to the specific event(s) you have booked.

View the full Eventbrite terms of service (www.eventbrite.com/tos)

Errors made by you when entering your data are your responsibility, and HeartSpeak International will not be held responsible for any inconvenience caused by the supply of incorrect personal information, nor will we offer refunds on any accidental purchases made. It is your responsibility to check that the tickets issued to you are accurate.


Public events

Refunds and exchanging tickets
HeartSpeak International will only guarantee a refund if the event is cancelled by us. Our liability in this case will be limited to the face value of your tickets. If you have purchased tickets by phone or email and wish to cancel your booking, you must give us at least 24 hours’ notice prior to the start of the event. To request a refund, please phone +44 (0)1865 600 599, or email registrations@heartspeak.me.

On an event-by-event basis, HeartSpeak International may allow users to request ticket refunds on online ticket purchases through Eventbrite. To request a refund, users must log into their personal Eventbrite account. Free tickets may be released at any time by the user at no charge.

Concession tickets are available for the following groups:

  • Aged 60 or over
  • Full-time student
  • Income support or jobseeker’s allowance claimant
  • Disability living allowance or incapacity benefit claimants

For online payments processed through Eventbrite payments may be made using American Express, MasterCard, Visa, or Visa Debit.

Payments made by phone are processed by a secure Tier 1 DSS compliant payment processor. We accept MasterCard, Visa, Visa Delta and Maestro. We cannot accept Solo, Visa Electron, American Express or Diners cards.

Payment by a third party
If your employer or another third party will be paying for your event, you accept these terms and conditions on their behalf and are responsible for all payments due. Payments from third parties may be made by bank transfer or credit card (as described above), and must be made prior to the commencement of the event.

Bookings on behalf of a party of people
If you are booking on behalf of a party, you accept these terms and conditions on behalf of all members of your party and are responsible for all payments due from the party.

Age suitability
Unless specified, our public events are suitable for ages 14 and above. However in certain situations, younger children may attend with parental permission and with consent of HeartSpeak International.

The event HeartSpeak for Kids is suitable for ages 8 to 13. However in certain situations, younger/older children may attend with parental permission and with consent of HeartSpeak International. Any bookings made for children who are not of the correct age at the time of the workshop will be cancelled.

If unsure of the suitability of an event for a young person, please contact us: registrations@heartspeak.me.

Other information
Most HeartSpeak event will include a lunch break and attendees are encouraged to bring a packed lunch and a drink. The workshops may also include a short morning or afternoon break, during which a light, healthy snack may be provided. If you have any allergies or dietary restrictions, please bring your own snack. Additional information will be provided upon booking.

HeartSpeak International cannot cater for any allergies, medical conditions or access requirements which we were not informed of in plenty of time before the event. If you have any questions or concerns please contact us via registrations@heartspeak.me

Attending HeartSpeak International events

Event changes
HeartSpeak International reserves the right to make any alterations to event dates, times, speakers, content, and/or event venue, and will make reasonable efforts to contact audience members to inform them of any changes. HeartSpeak International will not be held liable for any changes made to the advertised event.

Right to refuse

HeartSpeak International reserves the right to refuse you admission if, in its reasonable opinion, your admission to the venue might:

  • be a risk to the safety of the audience and/or yourself, and/or
  • affect the enjoyment of members of the audience, and/or
  • affect the running of the event.

For example, if you act aggressively and/or appear to be under the influence of drink and/or drugs, you will be refused admission. We may also request you to leave (taking any such appropriate action that may be necessary to enforce this right) before or during events for any of the reasons given above. Should you be refused admission or requested to leave you will not be entitled to a refund.

Filming and recording
By attending a HeartSpeak International event, audience members consent to being filmed, recorded and photographed. Audience members grant HeartSpeak International permission and give them the right to use recordings of any type made of their attendance in any and all media. Audience members give permission to HeartSpeak International publish said material in professional journals, conference proceedings, teaching and any other purpose HeartSpeak International deems fit in the interest of education, knowledge and research. The circulation of the materials could be worldwide and there will be no compensation to the audience member for the use of any material.

The unauthorised use of photographic, sound or film equipment in the venue is strictly prohibited. If you wish to use this equipment, please contact the Registrations Team (registrations@heartspeak.me) prior to the start of the event. The copyright is assigned to HeartSpeak International for any recordings of events produced by HeartSpeak International. Unauthorised recording may result in content being destroyed and your removal from the event without a ticket refund.

Electronic equipment
All electronic equipment, especially mobile phones, must be set to silent before entering the venue and/or any other spaces where events are taking place.

HeartSpeak International operates a non-smoking policy throughout its entire building.

Events that supersede these terms and conditions
Some special events have Terms and Conditions for booking and attendance that supersede the ones given here. In those cases we will inform you of the new Terms and Conditions upon booking.