Thank you for considering HeartSpeak® and choosing to participate in our courses. Before you proceed with your purchase, we kindly ask you to review the following Terms and Conditions (T&C) that outline the rights and obligations of both parties involved. By purchasing our courses, you acknowledge that you have read, understood, and agreed to these terms.
1. Course Enrolment
1.1 Course Content: HeartSpeak® International courses are designed to provide educational content and personal development opportunities. The course material, including any downloadable resources or digital content, is solely intended for personal use and may not be reproduced or distributed without prior written consent from HeartSpeak® International.
1.2 Eligibility: You must be at least 18 years old to enrol in our courses. By purchasing a course, you confirm that you meet this eligibility requirement.
2. Course Fees and Payment
2.1 Pricing: The fees for each course are clearly stated on our website or promotional material. All prices are in the currency specified and are subject to applicable taxes or additional charges, if any.
2.2 Payment: To enrol in a course, you must provide accurate and complete payment information. HeartSpeak® International accepts various payment methods, and you will be prompted to select your preferred method during the checkout process. We use secure payment gateways to ensure the confidentiality of your financial details.
2.3 Course Access: Upon successful payment, you will gain access to the course materials for the duration specified in the course description. Access to the course may be limited to a specific timeframe, so please refer to the course details for the specific dates and duration.
3. Refunds and Cancellations
3.1 Refund Policy: We strive to deliver high-quality courses and provide value to our participants. However, if you find the course does not meet your expectations, we offer a refund policy subject to the conditions outlined below.
3.2 Refund Eligibility: To be eligible for a refund, you must submit a refund request in writing to our customer support at least three (3) days before the start of the course. Please include your full name, contact information, and reasons for requesting a refund.
3.3 Course Participation: To qualify for a refund, you must demonstrate that you have engaged with the course content as outlined in the course materials. This may include completing specific modules, assignments, or assessments, as specified in the course requirements.
3.4 Refund Processing: Once we receive your refund request, we will review it diligently. If your request meets the refund eligibility criteria, we will process the refund within a reasonable timeframe. The refund will be issued using the same payment method used for the original purchase.
4. Grievance Policy
4.1 Grievance Statement: At HeartSpeak®, we are committed to providing a safe and respectful learning environment for all participants. If you have any concerns or grievances related to your HeartSpeak® course experience, we encourage you to communicate with us. Please reach out to our support team at admin@HeartSpeak®.com. We take all feedback seriously and will address any issues promptly and confidentially. Your feedback helps us continuously improve our courses and ensure that every participant has a positive and enriching learning journey.
4.2 Filing a Grievance: If you would like to file a formal grievance, please do so in writing by using THIS FORM and emailing it here: admin@HeartSpeak®.com.
5. Intellectual Property
5.1 Ownership: All course materials, including but not limited to videos, audio recordings, text, graphics, and associated intellectual property rights, are the sole property of HeartSpeak® International. No part of the course content may be reproduced, distributed, or shared without prior written consent from HeartSpeak® International.
6. Liability and Disclaimers
6.1 Limitation of Liability: HeartSpeak® International and its affiliates, directors, employees, or agents shall not be held liable for any direct, indirect, incidental, special, or consequential damages arising from your participation in our courses or the use of course materials.
6.2 Personal Responsibility: Participation in our courses is voluntary, and you assume full responsibility for your choices, actions, and outcomes during and after the course. HeartSpeak® International shall not be responsible for any personal injury, emotional distress, or any adverse consequences resulting from your decisions or actions.
6.3 Course Modifications: HeartSpeak® International reserves the right to modify, update, or discontinue any course or course materials at its discretion. In such cases, HeartSpeak® International will make reasonable efforts to notify enrolled participants and provide suitable alternatives, if available.
By proceeding with the purchase of our courses, you confirm that you have read and understood these Terms and Conditions. If you have any questions or concerns, please contact our customer support team before making your purchase. We appreciate your trust in HeartSpeak® International and look forward to supporting your personal growth and development.
